Privacy & Returns Policy

At ShopAfridazia, your privacy is important to us. We are committed to protecting your personal information and ensuring a safe shopping experience.

Information We Collect.

When you place an order or contact us, we may collect:
• Name
• Email address
• Shipping and billing address
• Payment details (processed securely through third-party providers)

How We Use Your Information

Your information is used to:
• Process and fulfill your orders
• Communicate with you about your order or inquiries
• Improve our services and customer experience

We do not sell, trade, or share your personal information with third parties, except as required to process your order (e.g., shipping providers, payment processors).

Data Security

We take reasonable steps to protect your information from unauthorized access or disclosure.

 

Return & Exchange Policy

We take pride in the quality of our pieces and want you to love your purchase.

Canada Orders 🇨🇦
• Returns or exchanges are accepted within 5 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Customers are responsible for return shipping costs unless the item is defective.

USA Orders 🇺🇸
• Due to international shipping, all sales are final.
• We do not offer returns or exchanges on international orders unless the item is defective or incorrect.

 

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:
• Sale or discounted items
• Custom or pre-order pieces

 

Damaged or Incorrect Orders

If you receive a defective or incorrect item:
• Please contact us within 48 hours of delivery
• Include your order number and clear photos of the issue

We will gladly resolve the issue with a replacement or store credit where applicable.

 

How to Request a Return

To initiate a return (Canada only), please:
• Send us a DM or email at shopafridazia@gmail.com
• Include your order number and reason for return

Once approved, return instructions will be provided.

 

Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.